jdpk FAQ — Find everything you want to know right here

A cooling-off period is a protection tool that lets you pause your gaming for a set period of your choice, anywhere from 7 to 30 days. Log in to jdpk, go to your account settings, and navigate to the Responsible Gambling section to set the period. Your account can only be reopened once the chosen period has ended. Our Live Chat team can assist you with this.

Cooling-off is a temporary pause — your account reopens automatically when the period ends. Self-exclusion is a stronger protection: once the set period ends, you must make an additional request before your account can be reopened. You can set it up via Profile Settings or Live Chat, and promotional SMS messages will also stop during that period.

Chasing losses by gambling desperately to win back money, running into financial problems because of gambling, or feeling pushed away by people close to you when the topic comes up — if any of these signs appear, stop immediately and contact our Support team or seek professional health services.

Yes — at jdpk you can set your own daily, weekly, or monthly deposit limit from your account settings. If you lower the limit, it takes effect immediately; if you want to increase it, it only takes effect after 24 hours — this is to protect you from acting on an impulse. Contact Live Chat if you need any help.

jdpk's Responsible Gaming page includes self-assessment tools and contact details for support organisations. You can also get advice in Burmese anytime via our 24/7 Live Chat. Whatever help you need, the most important thing is — act quickly.

A wagering requirement is the amount you need to play through before bonus winnings can be withdrawn. At jdpk, you must wager 20x the bonus amount before withdrawing. For example — if you deposit 20,000 Ks and receive a 30,000 Ks bonus, you need to wager 30,000 × 20 = 600,000 Ks before withdrawing; if you deposit 140,000 Ks and receive a 100,000 Ks bonus, you must wager 100,000 × 20 = 2,000,000 Ks.

Not all games contribute to wagering at the same rate. Slots generally contribute 100%, while Live Casino games such as Baccarat, Roulette, and Dragon Tiger may contribute 0% or at a reduced rate due to their lower house edge. Check the jdpk Terms and Conditions page to see which games count toward wagering, or ask via Live Chat.

In the referral program, when a friend makes their first deposit you will receive 8% of that amount as bonus funds, up to 30,000 Ks per person. On top of that, you earn an additional 0.1% weekly commission on the total valid wagers placed by your referred friends. Your referral link is available from your personal dashboard.

When you open an account at jdpk and make your first deposit, a 150% welcome bonus of up to 100,000 Ks is added automatically. No bonus code needed — the bonus is credited as soon as your deposit is complete. Go to the player lobby and make sure the 150% welcome bonus tab is selected.

Yes — every bonus has an announced validity period. If the wagering requirement is not met before that period ends, the bonus funds may be forfeited. Once a bonus is credited, start playing and work toward completing the wagering as soon as you can. Check the bonus terms for full details, or ask Live Chat if anything is unclear.

Log in to jdpk and select the Deposit section. Choose Wave Money from the list of payment methods, copy our Wave Money number, and transfer the money via the Wave app. After the transfer, enter the reference number in jdpk's form and click Submit. Funds normally arrive within a few minutes. The minimum deposit amount is 3,000 Ks.

Select KBZPay from the deposit section — copy jdpk's KBZPay number, open the KBZPay app, and transfer the money to that number via Pay. Enter the Transaction ID from the completed transfer into jdpk's form and click Submit. It normally takes just a few minutes for funds to arrive and be ready to play. If you have any issues, send a screenshot to Live Chat.

For any payment method at jdpk — KBZPay, Wave Money, AYA Pay, CB Pay — the minimum deposit amount is 3,000 Ks. There are no different limits depending on the payment method — all methods share the same minimum amount.

jdpk does not charge any commission on deposits — the exact amount you deposit will be credited to your account in full. However, please note that third-party apps such as Wave Money, KBZPay, AYA Pay, and CB Pay may have their own transfer fees — those are charged by the respective app and have nothing to do with jdpk.

The deposit methods currently available at jdpk are KBZPay, Wave Money, AYA Pay, and CB Pay. All of these methods work with Myanmar Kyat (Ks) and your account must already be linked to a mobile number. Check the announcements section for updates on additional payment methods coming in the future.

The standard withdrawal processing time at jdpk is 15 minutes to 2 hours. Accounts with complete verification and fulfilled bonus wagering requirements are processed faster. Processing may take longer on bank holidays or during peak transfer times — if it has been over 2 hours, contact Live Chat.

Common reasons for a withdrawal staying in Pending are: (1) the bonus wagering requirement has not been met yet, (2) KYC verification documents are incomplete, (3) the withdrawal method does not match the deposit method, (4) larger amounts require extra time to review. If it has been more than 2 hours, send a screenshot to Live Chat and it can be resolved.

To withdraw bonus winnings, you must meet the wagering requirement — meaning you need to wager 20x the bonus amount before bonus winnings can be withdrawn. For example — if you received a 100,000 Ks bonus, you must wager 2,000,000 Ks before withdrawing. Your own deposited funds can be withdrawn without any wagering requirement.

The minimum withdrawal amount at jdpk is 30,000 Ks. This limit applies regardless of which payment method you use. If your balance is below 30,000 Ks, keep playing until you reach that amount — then you can submit a withdrawal request.